Post-Go-Live Support

 Critical issues in the production environment (transaction errors, IDOC failures, ABAP dumps, etc.) are prioritized and resolved through structured incident handling. All issues are tracked via SAP Solution Manager, JIRA, or internal ticketing tools, with root cause analysis and permanent resolution. 

 We provide hands-on support for end-user issues such as transaction-level errors (e.g., VA01, MIGO, F-28), screen inconsistencies, or data entry problems. Operational continuity is maintained through batch job monitoring, integration checks, and workflow tracking. 

 All support activities, SLA compliance, and resolution times are documented and reported on a regular basis (weekly/monthly). Clear communication is maintained via structured channels such as email updates, dashboards, and status meetings. 

 Based on user feedback and business needs, process improvements are analyzed and planned. Enhancement developments such as screen modifications, custom fields, Z-reports, or new functionalities are evaluated and managed through the development lifecycle.